OFORK Support

OFORK Support: so you can sleep peacefully at night

Support S

$ 3,000.00 / year

Number of agents
unlimited
Remote updates
Service requests
10
Service level window
Mon.-Fri.
10:00-15:00
except on public holidays
Max. response time for critical impact
8 hours
Max. response time for medium impact
2 days
Max. response time for low impact
4 days
✓OFORK Service Portal
✓Email
✓Phone support
✓TeamViewer support
Max. number of simultaneously installed add-ons
2

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Support M

$ 4,500.00 / year

Number of agents
unlimited
Remote updates
Service requests
50
Service level window
Mon.-Fri.
09:00-17:00
except on public holidays
Max. response time for critical impact
4 hours
Max. response time for medium impact
1 day
Max. response time for low impact
2 days
✓OFORK Service Portal
✓Email
✓Phone support
✓TeamViewer support
Max. number of simultaneously installed add-ons
4

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Support L

$ 7,000.00 / year

Number of agents
unlimited
Remote updates
Service requests
unlimited
Service level window
Mon.-Fri.
08:00-20:00
except on public holidays
Max. response time for critical impact
2 hours
Max. response time for medium impact
4 hours
Max. response time for low impact
1 day
✓OFORK Service Portal
✓Email
✓Phone support
✓TeamViewer support
Max. number of simultaneously installed add-ons
6

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Support XL

$ 14,000.00 / year

Number of agents
unlimited
Remote updates
Service requests
unlimited
Service level window
24/7/365
Max. response time for critical impact
0.5 hours
Max. response time for medium impact
3 hours
Max. response time for low impact
1 day
✓OFORK Service Portal
✓Email
✓Phone support
✓TeamViewer support
Max. number of simultaneously installed add-ons
unlimited

Request a quote