Record requests centrally
Customer requests, internal reports and support cases are stored as structured tickets and can then be processed in a targeted way.
Open source ticket system for support, helpdesk and service processes
OFORK: the open source ticket system for clear support processes.
OFORK helps companies, public organizations and service teams record requests in one central place, define responsibilities clearly and process internal and external cases in a traceable way.
✓ Open source
✓ Self-hosting possible
✓ Optional support and hosting
Open Source Ticket System
Helpdesk
IT Support
Managed Hosting
OFORK in use
Structured ticket handling instead of scattered individual communication.
When support requests are spread across email, phone calls, internal notes and individual follow-ups, it is easy to lose track. OFORK brings these cases together in one central ticket system and creates a clear foundation for professional support.
Make responsibilities visible
Queues, statuses, priorities and roles show which cases are open, who is responsible and which tasks need to be handled next.
Document support transparently
Processing steps, communication and decisions remain available in the ticket history. This makes support more transparent, measurable and reliable.
Ticket creation
Record, assign and process requests in a structured way.
Queues and departments
Organize tickets by teams, departments, topics or service areas.
Customer management
Manage customers and customer users clearly and assign them to cases.
Statuses and priorities
Map processing status, urgency and responsibilities in a traceable way.
Email integration
Integrate support communication into the ticket process.
Search and history
Quickly find cases, content and previous decisions.
Calendar
Manage appointments, deadlines and plannable tasks in the support context.
Automation
Control recurring workflows more efficiently and reduce manual process effort.
Requirements
Predictable operation on your own infrastructure.
OFORK can be operated on your own server infrastructure. The requirements page summarizes the technical prerequisites for installation, web server, database, email integration, backups and production operation.
- ✓ Server and web server requirements
- ✓ Database, Perl environment and required modules
- ✓ Email integration, SSL, backup and operation
Download and guides
Download, install and keep OFORK up to date.
On ticketsystem.pro, administrators and decision-makers can find the most important entry points: download, technical requirements, installation guide and update information.
- ✓ Download the current OFORK version
- ✓ Prepare installation step by step
- ✓ Plan and perform updates safely
Optional services
OFORK is open source. Support and hosting are professional add-on services.
OFORK can be operated independently. Customers who need help with installation, operation, configuration or updates can use optional support services. Customers who prefer to outsource technical operation can use OFORK hosting.
OFORK Support
For customers with their own OFORK installation who need technical assistance, error analysis, update help or configuration consulting.
- ✓ Help with installation and updates
- ✓ Technical error analysis
- ✓ Consulting for configuration and processes
OFORK Hosting
For customers who do not want to operate OFORK themselves. Hosting, technical maintenance, updates, backups and support can be provided as a managed solution.
- ✓ Provisioning and technical operation
- ✓ Updates, backups and SSL
- ✓ Optional custom adjustments
Use OFORK as your own ticket system.
Learn more about features and requirements, download OFORK or request support and hosting for your use case.