Web server and Perl
Operation requires a web server with Perl support. Apache2 with mod_perl2 is recommended.
System requirements for OFORK
Technical requirements for installation and operation.
OFORK is a web-based open source helpdesk and IT service management solution. The system can be operated on different platforms. For production use, we recommend Linux as the server operating system.
✓ Linux recommended
✓ Apache and Perl on the same machine
✓ Database can be local or external
Linux recommended
Apache + Perl
MariaDB / PostgreSQL
Mail server
Overview
OFORK requires a classic web server environment.
For your OFORK helpdesk or IT service management solution, the web server and Perl must be installed on the same machine. The database can be operated locally on the same server or on a separate database host.
Database
The database can be installed locally or on a separate host. Several relational database systems are supported.
Client access
Users access OFORK through modern web browsers. JavaScript must be enabled in the browser.
Recommended
Current versions of modern browsers with JavaScript support enabled.
Not supported
Internet Explorer before version 11.
Not supported
Firefox before version 31.
Not supported
Safari before version 6.
Server hardware
Recommended hardware for operating OFORK.
The actual requirements depend on the number of users, ticket volume, attachments, database size and installed modules. For typical production operation, we recommend the following baseline.
- ✓ Recommended: 3 GHz Xeon or comparable CPU
- ✓ 8 GB RAM
- ✓ 256 GB hard drive
- ✓ Plan enough storage for attachments, backups and log files
Server operating system
Linux is recommended for OFORK.
OFORK can be operated on various Linux and UNIX platforms. For production systems, a maintained server distribution should be used.
- ✓ Red Hat Enterprise Linux (RHEL) or CentOS
- ✓ SUSE Linux Enterprise Server (SLES) or openSUSE
- ✓ Debian, Ubuntu or other Linux distributions
- ✓ UNIX derivatives, for example OpenBSD or FreeBSD
Database, web server and Perl
Core technical components for OFORK.
OFORK requires a database, a web server and a suitable Perl environment. Additional Perl modules are required depending on the installation and can be installed through CPAN or through the operating system package manager.
Database
- MySQL 5.0 or higher
- MySQL 8+ is not supported
- MariaDB
- PostgreSQL 9.2 or higher
- Oracle 10g or higher
Web server
- Apache2 + mod_perl2 or higher recommended
- Alternative: web server with CGI support
Perl
- Perl 5.16.0 or higher
- Additional Perl modules must be installed
- Modules can be installed with the Perl shell and CPAN
- Alternatively, modules can be installed through the operating system package manager, for example rpm, yast or apt-get
Active Directory
Optional directory service for user and identity management.
OpenLDAP
Support for LDAP-based directory services.
eDirectory
Integration with existing directory services is possible.
Oracle Internet Directory
Optional for organizations with Oracle-based infrastructure.
DirX Directory Server
Integration into suitable enterprise environments is possible.
Sun ONE Directory Server
Optionally supported directory service.
Mail server
Microsoft Exchange, Qmail, Lotus Notes, Postfix, Sendmail or Exim.
Mail integration
For ticket communication and email-based workflows in support operations.
Planning
Check before installation.
Before installation, the target environment should be prepared carefully. This includes the operating system, web server, database, Perl modules, mail integration and a backup concept.
- ✓ Select the server operating system
- ✓ Prepare Apache2 and Perl
- ✓ Provide the database
- ✓ Plan mail server and mailboxes
- ✓ Consider backup and recovery
Support
Support for installation, operation and error analysis.
If you have problems with OFORK or need help with installation, configuration, operation or updates, you can contact OFORK support.
Note: If you have problems with OFORK, you can send a message to
support@o-fork.com.
Our professional services will be happy to support you.
Prepare your OFORK environment and plan the installation.
Check the technical requirements, download OFORK or use support and hosting if you do not want to handle operation entirely yourself.